AI Security & AI Use Disclosure

1. Purpose of This Disclosure

EzyTCM is a practice management platform operated by EZY TCM Pty Ltd (“EzyTCM”, “we”, “us”, or “our”).

This AI Security & AI Use Disclosure explains how artificial intelligence (“AI”) features are used within the EzyTCM platform and outlines important limitations, responsibilities, and safeguards related to their use.

This disclosure is intended to promote transparency and help users make informed decisions when using AI-assisted features.

It should be read together with our Terms of Use, Privacy Policy, and Platform Disclaimer.

2. Nature of AI Features in EzyTCM

EzyTCM provides AI-assisted tools designed to support administrative and clinical documentation workflows, such as:

• Text rewriting and formatting
• Transcription and summarisation
• Workflow assistance related to clinical notes

These features are assistive only and do not operate autonomously or make independent clinical decisions.

3. No Clinical Decision-Making by AI

AI features within EzyTCM:

• Do not diagnose conditions
• Do not determine treatment plans
• Do not make clinical judgments

All AI-generated outputs require review, validation, and approval by the practitioner before use in any clinical or operational context.

4. Use of Data in AI Features

• AI features operate on data provided by users for the purpose of generating requested outputs
• Patient data is not used to train AI models without explicit authorisation
• AI processing is limited to supporting the requested task within the platform

Further details on data handling are set out in our Privacy Policy and Data Security Policy.

5. Accuracy and Limitations

AI-generated content may be incomplete, inaccurate, or contextually inappropriate.

Users should not rely on AI outputs as definitive or authoritative and must apply professional judgment at all times.

6. Security and Access Controls

AI features are subject to the same security, access control, and data protection measures as other platform functions.

Access to AI tools is restricted to authorised users based on role and permissions.

7. User Responsibilities

By using AI-assisted features, users acknowledge and agree that:

• AI outputs are tools, not professional advice
• Responsibility for clinical and operational decisions remains with the user
• AI-generated content must be reviewed before being stored, shared, or relied upon

8. Changes to AI Features

AI features may evolve over time, including improvements, modifications, or discontinuation.

EzyTCM does not guarantee the ongoing availability or specific behaviour of AI features.

9. Contact Information

For questions regarding AI features or this disclosure, please contact:

support@ezytcm.com