Terms of Use

1. Acceptance of Terms

These Terms of Use (“Terms”) govern your access to and use of the EzyTCM platform, website, and related services (“Services”).

By creating an account, accessing, or using the Services, you agree to be bound by these Terms.

If you do not agree, you must not use the Services.

If you use the Services on behalf of a clinic or organisation, you represent that you have authority to bind that entity to these Terms.

2. Description of Services

EzyTCM provides a cloud-based practice management platform designed for Chinese medicine and allied health practices.

Features may include:

• Appointment scheduling
• Clinical record management
• Billing and invoicing
• User and role management
• AI-assisted workflow tools

The Services are provided as a software-as-a-service (SaaS) solution and may be modified, updated, or discontinued at any time.

3. Eligibility and Professional Responsibility

The Services are intended for qualified practitioners and authorised personnel.

You are solely responsible for:

• Holding all required licences and professional registrations
• Complying with applicable laws, regulations, and professional standards
• Ensuring appropriate clinical use of the Services

EzyTCM:

• Does not verify professional credentials
• Does not provide medical, clinical, or legal advice

4. Account Registration and Security

You must:

• Provide accurate and current account information
• Maintain confidentiality of login credentials
• Restrict access to authorised users

You are responsible for all activity under your account.

You must notify EzyTCM immediately of any unauthorised access or security breach.

5. Patient Data and Data Responsibility

Clinics retain ownership and control of all patient data entered into the platform.

EzyTCM acts as a data processor / service provider.

You are solely responsible for:

• Obtaining patient consent
• Complying with privacy and health information laws
• Ensuring lawful handling of patient data

EzyTCM does not control clinical use of patient data and is not responsible for how clinics manage or use such data.

6. Acceptable Use

You must not:

• Violate any applicable law or regulation
• Infringe intellectual property or privacy rights
• Upload malicious code or interfere with system security
• Access unauthorised data
• Use the Services for unlawful, misleading, or unethical purposes

EzyTCM may suspend or terminate access for violations.

7. AI and Automated Features

The Services may include AI-assisted features.

You acknowledge:

• AI outputs may be incomplete or inaccurate
• AI is provided for assistance only
• AI does not replace professional judgment

EzyTCM makes no warranties regarding accuracy or reliability of AI outputs.

You are solely responsible for reviewing and using AI-generated content.

8. Subscription, Fees, and Payment

Access to the Services is subject to subscription fees.

• Fees are billed monthly in advance
• Subscriptions renew automatically unless cancelled
• Fees are non-refundable, except where required by law

Failure to pay may result in suspension or termination.

Detailed billing terms are set out in the Subscription & Billing Policy.

9. Referral Program

EzyTCM may offer a Refer a Friend Program to eligible users.

Participation in the program is subject to the Refer a Friend Program Policy, which forms part of these Terms.

You acknowledge that:

• Referral rewards are conditional upon successful qualifying referrals
• Rewards have no cash value and are non-transferable
• EzyTCM may withhold, revoke, or adjust rewards in cases of misuse, fraud, or policy breach
• The program may be modified, suspended, or terminated at any time

Participation in the referral program does not create any entitlement to ongoing or future rewards.

10. Service Availability

EzyTCM aims to provide reliable Services but does not guarantee uninterrupted availability.

• Services may be subject to downtime, maintenance, or technical issues
• Features may change or be discontinued

Support is provided via designated channels, but response times are not guaranteed.

11. Intellectual Property

All intellectual property rights in the Services remain the property of EzyTCM or its licensors.

You are granted a:

• Limited
• Non-exclusive
• Non-transferable
• Revocable

license to use the Services during your subscription.

You must not:

• Copy, modify, or distribute the platform
• Reverse engineer or attempt to extract source code
• Resell or commercially exploit the Services

12. Third-Party Services

The Services may integrate with third-party providers (e.g. AWS, payment processors).

EzyTCM is not responsible for:

• Third-party availability or performance
• Data handling by third-party providers
• Any loss caused by third-party services

13. Suspension and Termination

EzyTCM may suspend or terminate access if:

• You breach these Terms
• Payment is overdue
• Use poses security or legal risk

You may cancel your subscription at any time.

Upon termination:

• Access to the Services will cease
• Data handling will follow the Data Retention & Deletion Policy

14. Data Export and Responsibility

You are responsible for exporting your data prior to termination.

EzyTCM:

• Does not guarantee indefinite data storage after termination
• Is not responsible for data loss if export is not completed

15. Disclaimers

To the maximum extent permitted by law:

• Services are provided “as is” and “as available”
• No warranties are given regarding performance, accuracy, or fitness for purpose
• Services may contain errors or interruptions

16. Limitation of Liability

To the maximum extent permitted by law:

• EzyTCM is not liable for indirect, incidental, or consequential loss
• EzyTCM’s total liability is limited to the amount paid by you in the preceding 12 months

Nothing excludes rights under the Australian Consumer Law.

17. Indemnity

You agree to indemnify EzyTCM against any claims, losses, or damages arising from:

• Your use or misuse of the Services
• Breach of these Terms
• Violation of laws or professional obligations
• Handling of patient data

18. Changes to Services and Terms

EzyTCM may:

• Modify or discontinue features
• Update these Terms at any time

Updated Terms take effect upon publication or notification.

Continued use constitutes acceptance.

19. Governing Law

These Terms are governed by the laws of South Australia, Australia.

You submit to the exclusive jurisdiction of the courts of South Australia.

20. Contact

For enquiries:

Email: support@ezytcm.com

Operator: EZY TCM Pty Ltd

Location: Adelaide, South Australia