How can we help you?

Find answers to FAQs, explore our help categories, or contact us if you need further assistance.

Getting started

Set up your EzyTCM account and book your first appointment.

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Appointments & Patients

Manage your clinic schedule and patient records.

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Prescription & Products

Manage herbal prescriptions and product inventory for your clinic.

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Payments & Invoices

Create invoices, record payments, and track your finances.

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Reports & Data

Monitor your clinic performance and key data metrics.

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Billing & Subscription

Manage your plan, billing, and subscription settings.

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Team & Users

Set up your clinic team, manage roles, schedules, locations, and secure access.

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Referral & Rewards

Learn how to earn free months through referrals.

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FAQ

Can I cancel anytime?

Yes. Your subscription continues until the end of your billing cycle.

What happens after my free trial ends?

Your subscription begins automatically unless cancelled before the trial ends.

Do you offer refunds?

Refunds are only provided where required by Australian Consumer Law.

How does billing work?

Subscriptions renew automatically based on your selected plan.

What happens if I add a team member?

New users are charged on a prorated basis for the current billing cycle.

What happens if I remove a team member?

Changes take effect from the next billing cycle.

How does the referral program work?

You and your colleague both receive 1 free month after their first successful payment.

Support that understands your clinic

We provide dedicated email support to help you resolve issues quickly, clearly, and with real understanding of Chinese Medicine practice.

Our support model includes:

  • Email support: support@ezytcm.com
  • Typical response time: within 24 hours
  • In-app support: 24/7

Accessible, human-centric support with personalized guidance to keep your clinic running smoothly.

Contact Support

Need help with your clinic setup?

Get support from a team that understands how Chinese medicine clinics work.