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Platform Disclaimer

Last Updated: October 2025

Operator: EZY TCM Pty Ltd

1. Purpose of This Disclaimer

EzyTCM is a practice management platform operated by EZY TCM Pty Ltd (“EzyTCM”, “we”, “us”, or “our”).

This Platform Disclaimer explains the nature and limitations of the EzyTCM platform and certain features provided within it.

It is intended to help users understand the role of EzyTCM as a software service provider and to clarify areas where professional judgment, legal responsibility, and regulatory compliance remain with clinics and practitioners.

This disclaimer should be read together with our Terms of Use, Privacy Policy, and Data Security Policy.

2. Nature of the Platform

EzyTCM is a cloud-based practice management software platform designed to support administrative and clinical workflows for Traditional Chinese Medicine (TCM) and allied health practices.

The platform provides digital tools and system infrastructure only.

EzyTCM does not provide medical, clinical, diagnostic, financial, accounting, or legal services.

All professional activities carried out using the platform remain the responsibility of the clinic or practitioner.

3. Clinical Content and Reference Materials

The EzyTCM platform may include clinical reference materials, such as:

  • Herbal formulas and materia medica references
  • Acupuncture points, syndromes, and disease classifications
  • Educational or reference-based clinical content

Such materials are provided for reference and educational purposes only.

They are not intended to replace professional training, clinical judgment, or individualised diagnosis and treatment decisions.

Practitioners remain solely responsible for determining the appropriateness and application of any clinical information used in patient care.

Clinical references may be derived from a range of traditional texts, modern publications, and educational sources. Variations in composition, dosage, preparation methods, and clinical interpretation may exist between sources, and practitioners are expected to exercise professional judgment when applying any reference material.

4. AI-Assisted and Automated Features

EzyTCM may offer AI-assisted or automated features, including tools that support documentation, transcription, or workflow organisation.

  • AI-generated outputs are not medical advice
  • AI features are intended to assist, not replace, professional judgment
  • Outputs may be incomplete, inaccurate, or require verification

Clinics and practitioners remain fully responsible for reviewing, validating, and approving any AI-assisted content before clinical or operational use.

5. Patient Records and User-Generated Content

All data entered into the platform, including patient records, clinical notes, invoices, communications, and uploaded documents, is user-generated content.

  • Clinics retain ownership and control of their data
  • EzyTCM acts as a technology service provider and data processor
  • EzyTCM does not routinely review, monitor, or verify the accuracy of user-entered content

Clinics are responsible for obtaining patient consent and complying with applicable privacy and health information laws.

6. Financial, Billing, and Inventory Tools

EzyTCM provides tools to assist with billing, payment tracking, and inventory management for administrative convenience.

  • EzyTCM is not a payment processor, merchant service, or accounting authority
  • Financial data accuracy, tax compliance, and reporting obligations remain the responsibility of the clinic
  • Inventory records rely on user input and configuration

Clinics should obtain independent professional advice where required.

7. Communication and Templates

The platform may include communication tools and editable templates, such as letters, forms, and clinical documents.

  • Templates are provided as general examples only
  • They are not legal documents and may not meet all regulatory requirements
  • Clinics must review, customise, and approve templates before use

Communications sent through the platform must comply with privacy, confidentiality, and consent requirements.

8. System Limitations

While EzyTCM aims to provide a reliable and secure platform, software systems are subject to technical limitations.

  • System availability, performance, and accuracy cannot be guaranteed at all times
  • Features may change, be updated, or be discontinued
  • Users are encouraged to maintain appropriate internal processes and backups for critical records

9. Relationship to Other Legal Documents

This Platform Disclaimer is intended to provide additional clarity regarding specific platform features.

It does not replace or override the EzyTCM Terms of Use.

In the event of any inconsistency, the Terms of Use will prevail.

10. Contact Information

If you have questions about this Platform Disclaimer, please contact:

support@ezytcm.com

EZY TCM Pty Ltd

Adelaide, South Australia

EzyTCM

EzyTCM is a practice management platform
built specifically for Chinese Medicine practitioners.

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EzyTCM is a product of EZY TCM Pty Ltd. ABN 52 692 972 053