Refund & Cancellation Policy

1. Purpose of This Policy

EzyTCM is a practice management platform operated by EZY TCM Pty Ltd (“EzyTCM”, “we”, “us”, or “our”).

This Refund & Cancellation Policy explains how subscription billing, cancellations, user adjustments, and refunds are managed for the EzyTCM platform.

This policy should be read together with our Terms of Use and Subscription & Billing Policy.

2. Subscription Plans and Billing

Access to the EzyTCM platform is provided on a subscription basis.

Subscription plans may include Student, Individual, and Team plans, as described on the EzyTCM pricing page.

Subscription fees:

• Are charged in advance on a monthly basis only
• Automatically renew each billing cycle unless cancelled
• Are inclusive of GST where applicable

By subscribing, you authorise EzyTCM to charge the applicable subscription fees to your selected payment method.

It is your responsibility to cancel your subscription prior to the renewal date to avoid the next billing charge.

3. Free Trial

EzyTCM may offer a free trial period (e.g. 30 days).

• No subscription fees are charged during the trial period
• You may cancel at any time during the trial
• If not cancelled before the trial ends, a paid subscription will begin automatically

No refunds apply to free trial periods, as no payment is collected during this time.

4. Cancellation of Subscription

You may cancel your subscription at any time via your account settings or by contacting support.

• Cancellation stops future billing only
• Access continues until the end of the current billing period
• No partial or prorated refunds are provided for unused time
• Cancellation does not entitle you to a refund for fees already paid

5. No Refund Policy (Monthly Subscriptions)

All subscription fees are non-refundable, except where required by applicable law.

This includes:

• Change of mind
• Failure to use the service
• Partial use of a billing period
• Downgrades during a billing cycle

6. Team Plans and User Adjustments

Team subscription pricing is based on the number of authorised users (“seats”).

Adding Users

When users are added during a billing cycle:

• Access is granted immediately
• Charges are calculated on a pro-rata basis for the remainder of the billing period
• The prorated amount is charged immediately

Removing Users

When users are removed:

• Seat reduction takes effect at the next billing cycle
• No refunds or credits are provided for removed users during the current billing period

7. Failed Payments and Suspension

If a payment fails or is declined:

• EzyTCM may attempt to retry the payment
• Access to the platform may be suspended if payment remains outstanding
• Continued non-payment may result in account termination

Termination for non-payment does not remove outstanding payment obligations.

8. Refunds Required by Law

Nothing in this policy excludes, restricts, or modifies any rights under the Australian Consumer Law (ACL).

Refunds will be provided where required by law.

9. Effect of Cancellation on Data

Upon cancellation or termination:

• Access continues until the end of the billing period
• After expiry, access to the platform will cease
• Data retention and deletion are governed by the Data Retention & Deletion Policy

10. Changes to Pricing

EzyTCM may update subscription pricing from time to time.

• Users will be notified in advance
• Changes apply from the next billing cycle
• Current billing cycles are not affected

Continued use of the platform constitutes acceptance of updated pricing.

11. Contact Us

For questions regarding billing, cancellations, or refunds:

Email: support@ezytcm.com

Operator: EZY TCM Pty Ltd

Location: Adelaide, South Australia